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Every year, during the Medicare Open Enrollment Period, scammers ramp up their efforts to steal your money, personal information, or both. As you evaluate your health coverage and prescription plans from October 15 to December 7, it is crucial to recognize these scams.
First, be aware that scammers frequently pose as Medicare representatives and may reach out to you unexpectedly. They can sound convincing and may even possess some of your personal details. These con artists will claim that you need a “new” or “updated” Medicare card and will ask for your Medicare number, bank account, or credit card information. However, legitimate Medicare cards are issued automatically and at no cost. Real Medicare officials will never call, text, or email you randomly to request your personal information or payment.
Here are some strategies to safeguard yourself from Medicare scams during Open Enrollment and throughout the year:
Do not answer unexpected calls from anyone who pressures you to divulge Medicare, personal, or financial details. Medicare will only ask you to confirm information if you reach out to them first, and they will never try to sell you anything or instruct you to pay for your Medicare card. Only scammers engage in such tactics.
Do not trust your caller ID. It may display a Medicare name or number, but caller ID can be manipulated. If in doubt, hang up and call 1-800-MEDICARE (1-800-633-4227) directly to verify.
Seek assistance in comparing costs, coverage, and plans. Reach out to your State Health Insurance Assistance Program (SHIP) for support. You can also find details about your coverage options at Medicare.gov — the official U.S. government website for Medicare.
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Veterans all around the country have been receiving postcards claiming that they (or their spouses) might qualify for additional monthly veterans benefits. However, the so-called “Veterans Savings Program” mentioned in these postcards is completely made up — just another scammer trying to get your personal or financial details. Here is how this postcard scam targeting veterans works... so you can steer clear of it.
Scammers often masquerade as if they are associated with the U.S. Department of Veterans Affairs (VA). In a new twist, they are sending postcards to veterans promising them extra cash through a non-existent Veterans Savings Program. (Just a reminder: it is not real.) These postcards might even include your state and reference actual VA benefits like CHAMPVA or TRICARE For Life... in order to seem more legitimate.
The postcards usually urge you to call right away to avoid missing out. Scammers rely on your impulse to act quickly instead of taking a moment to think, or do some research. Their aim is to lure you into calling and disclosing personal information such as your Social Security number or bank account details.
If you receive a postcard like this, here is what to do:
- **Don’t engage.** Real VA communications will not pressure you to respond right away or require your sensitive info be given over the phone.
- **Verify directly with the VA** if you have questions about your benefits. Always use a verified phone number... never call the number listed on the postcard. A good starting point is the VA Benefits Hotline at 1-800-827-1000.
- **Spread awareness.** Scammers often target more than one person. Sharing this information can help others in your community recognize and avoid this scam. You can also sign up for email updates on scams like this at MilitaryConsumer.gov.
If you encounter this, or any other VA benefits scam, report it to the FTC at ReportFraud.ftc.gov and to the VA at VSAFE.gov.
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A Surefire Way To Spot a Scam
Imagine someone reaches out to you out of the blue, insisting that you owe payment to resolve an issue, collect a prize, or for some other unexpected reason. They then pressure you to settle that payment exclusively through bank transfer, wire transfer, crypto, a payment app, or even gift cards. According to reports from the FTC, that is a clear sign of a scam.
Last year, victims reported staggering losses— over $4 billion— due to scams involving payments made through bank transfers and cryptocurrencies. Many of these scams involved impersonators posing as government agencies, reputable businesses, or a mix of both. While the specifics can vary, one constant remains: they will always push for payment methods that make it hard to recover your funds. If someone tells you that your only payment option is one of these methods, proceed with caution; they are likely trying to scam you.
To help you spot a scam and to protect yourself:
- Never send cash or payment to anyone insisting you use a specific method, no matter what story they have.
- Do your homework. Look online for the name of the person or company coupled with terms like “review,” “scam,” or “complaint.” See what others have experienced.
- Use credit cards when you can. They come with added protections and allow you to dispute any charges.
- If you think you have paid a scammer, do not hesitate. Reach out to the company you used to send the money and report it as fraud. Ask if they can halt or reverse the transaction and get your funds back. If you spot a scam, let the FTC know by reporting it as soon as possible.
Text messages are favored by scammers. Most frequently logged reports to the FTC revealed that the majority of scam complaints were related to texts. Scammers often masquerade as legitimate businesses or government entities, sending messages about fake package deliveries, loan inquiries, or unpaid tolls.
Phone calls are another prevalent method for scammers wanting to reach individuals. They might claim that you have won a prize, or that you must transfer your money to safeguard it. Sadly, many people reported significant financial losses to these calls last year.
However, the highest reported financial losses in the past year stemmed from scams on social media, targeting individuals with fraudulent job offers and investment schemes, sometimes beginning with romantic overtures.
If you should receive an unexpected text, phone call, or social media message, be aware that it might be a scam aimed at stealing your money or personal information.
To help protect yourself from scams:
Delete and report unwanted texts. Utilize your phone’s “report junk” feature or forward suspicious texts to 7726 (SPAM) before deleting them.
Report unwanted calls. If you have not lost money but want to report a call, check out DoNotCall.gov. If you have lost money to a phone scam or have details about the scammer, report it to the FTC at ReportFraud.ftc.gov.
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